Why was my payment request refused?
Your payment request is refused whenever there’s a problem with the destination account or simply because the payment details happen to be incorrect.
In most cases, refusals are due to:
- The bank account details are incorrect e.g. the name isn't the same as the one registered in the bank
- The email of the electronic payment is incorrect
- The destination bank doesn't accept large amounts of money for that client
- The destination bank doesn't allow payments for that client
- The invoice you attached (as a company) doesn't have the correct details
- The invoice you attached (as a company) is not valid
Any issue with the info, the invoice (in case you’re a company) or your account (bank or electronic) will lead to a refusal.
When requesting money, check your details and make sure everything is correct!