FAQ

Popular questions
Why were my documents rejected?

In case your documents are rejected, you’ll get a notification email explaining the reason for the rejection.

You can also find the reason displayed on the “Cashier” page.

A common reason for being rejected?

The information on your documents doesn't match the information you've added on your "Basic Info" page.

Before uploading documents, make sure the info matches!

Bear in mind that we don’t allow users to sign up for Mobidea if they’re still minors (younger than 18 years old.)

If you’re still experiencing issues with this step, please get in touch with our Affiliate Service by sending an email

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