FAQ

Payments

• Where can I get a promocode?
• Which payment methods are available?
• Which are the fees associated with each payment method?
• Can I have multiple payment methods?
• Do you pay in any currency and to any bank account?
• Can I use the same payment method in different accounts on Mobidea?
• How much do you pay?
• How long does it take for you to process the payment?
• After the payment is processed, how long does it take to get the money in my bank account?
• My payment didn't arrive. What should I do?
• How long does it take to refund a payment?
• Can I send to or receive money from another Mobidea account?
• How can I request my first payment?
• What's the minimum amount I need to generate in order to request a payment?
• Can I cancel the payment request I've just made?
• Why do you only allow me to take a minimum of 50€?
• How many payment requests can I make per week?
• Why was my payment request refused?
• How to set up my payment information?
• Which documents are needed to unblock the cashier section?
• Why were my documents rejected?
• Where can I check my account balance?