Your payment request is refused whenever there’s a problem with the destination account or simply because the payment details happen to be incorrect.

In most cases, refusals are due to:

• The bank account details are incorrect e.g. the name isn't the same as the one registered in the bank
• The email of the electronic payment is incorrect
• The destination bank doesn't accept large amounts of money for that client
• The destination bank doesn't allow payments for that client
• The invoice you attached (as a company) doesn't have the correct details
• The invoice you attached (as a company) is not valid

Any issue with the info, the invoice (in case you’re a company) or your account (bank or electronic) will lead to a refusal.

When requesting money, check your details and make sure everything is correct!